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Terms and Conditions

Introduction

1.1 Please read these General Terms and Conditions carefully before using the domain Topbet.ro (hereinafter referred to as the Website operated through the platform owned by Romanix Limited. Your use of the Website is governed by these General Terms and Conditions (hereinafter referred to as the Terms and Conditions) and the following documents (hereinafter referred to as Incorporated Documents), which are incorporated into the Terms and Conditions by reference:

  • Privacy Policy;
  • Betting rules for fixed-odds bets;
  • Bonus General Rules;
  • Responsible Gaming Policy;
  • Game Rules, when playing a specific game on our website (accessible from the game interface);
  • Specific Bonus Rules, promotion, or other incentive, when you participate in them (accessible on the dedicated page for that promotion);

1.2 You will be required to accept the Terms and Conditions before registering an account on our website. Once you accept the Terms and Conditions, they will constitute a legally binding agreement between you and us. In the event of any discrepancy between the Incorporated Documents and other relevant sections of the Terms and Conditions, the Incorporated Documents shall prevail. By accepting the Terms and Conditions, you confirm that you have carefully read them in their entirety (including the Incorporated Documents), that you have understood them, and that you have voluntarily accepted them of your own free will, without any coercion and without any reservation.

1.3 If you use our website without registering an account, your use will be governed by the sections of the Terms and Conditions relevant to your specific use. You must discontinue using the website if you do not agree with the Terms and Conditions.

1.4 In these Terms and Conditions, unless the context requires otherwise, references to the singular include the plural and vice versa, the words include,” including”, and similar terms shall be interpreted without limitation, section headings are for informational purposes only and shall not affect the interpretation of the Terms and Conditions.

Interested Parties

2.1 This site is owned and operated by Romanix Limited, a company incorporated under Malta law, with a registered office in Quad Central, Q3 Level 3, Zone 1, Triq-L Esportaturi, Central Business District, Birkikara, CBD 1040, Malta, (hereinafter referred to as "we", "our", "us" and similar terms, or the "Company").

2.2 Romanix Limited is licensed and regulated by the National Gambling Office (ONJN). This website and all games and services provided through it are offered to you under ONJN Licence No. L1254520W001667, issued pursuant to ONJN Decision No. 558/26.06.2025, and the authorisation granted under ONJN Decision No. 559/26.06.2025.

2.3 All services on this website are provided by Romanix Limited, and you are contracting exclusively with Romanix Limited for the provision of all services available on this website.

2.4 The terms "you", "your" and similar expressions refer to you, the person using the website. The term "client" may refer to you or to other users of the website, as applicable.

Your account and information about you

3.1 In order to enjoy all the services of the website, including real-money gambling, you will need to open a personal account by following the registration procedure.

3.2 You may open an account and use our website only if you reside in Romania, or if you are a Romanian citizen who does not have tax residency in another state, or if you access the website from Romania and you are at least eighteen (18) years old.

3.3 You may not use the website if you are listed in any registry or database of excluded or vulnerable players. You may not use the website if you are our employee, agent, or representative, or an employee, agent, or representative of any group company, or of our supplier, service provider, or partner, or of a group company.

3.4 Your account must be registered in your own name. You may not use the website on behalf of, or for the benefit of, any other person.

3.5 Only one account per person/device/household/IP address/phone number is allowed. Any additional account that you or any other person may open on this website apart from this one will be considered a "duplicate account". You must not attempt to open a duplicate account, including by providing information different from that of the original account. If we have a reasonable suspicion that a particular account is a duplicate account, we may, in addition to our other rights under these Terms and Conditions, close any such account and, in accordance with the applicable regulations in force, withhold any funds deposited or winnings obtained through such an account.

3.6 When you open your account on our website, you will be required to provide certain personal information, as requested by the registration process (hereinafter referred to as "account details"). You must register personally, and all account details provided at the time of account opening must be complete and accurate. You must keep your account details up to date by contacting our customer support via support@topbet.ro. We reserve the right to request and collect additional information about you during the course of our relationship, including, but not limited to, cases where you make withdrawals from your gaming account. All such information about you will be processed in accordance with our Privacy Policy. At your choice, you may opt in to marketing communications during the registration process or afterwards (you may withdraw your consent at any time).

3.7 We may reject any account opening request or close your account at any time if we conclude that establishing or continuing our relationship with you could be illegal, immoral, harmful to you, detrimental to us or to the public interest, or beyond our acceptable risk level.

3.8 You are prohibited from selling, trading, distributing, or otherwise allowing any third party to access your account. You are also prohibited from purchasing or logging into an account belonging to any other person, or from using the website with such an account.

3.9 You must keep your login details secure and confidential. Any actions carried out on your account using your valid username, password, or other login credentials will be deemed your own actions, and you will be solely responsible for any transactions made and for any use or misuse of your account. We will not be liable for any unauthorised use of your account, unless it was our fault (for example: unauthorised data breaches via hacks of servers, database centres or related service providers).

3.10 If you experience difficulties accessing your account, please use the password recovery function available on the login screen or contact our customer support service.

3.11 If we discover that you have allowed a person under the age of 18 to access your account, whether intentionally or through negligence, we will withhold all winnings from your account, return the remaining balance, and close your account, in accordance with the applicable legislation. If your bank account or other payment details are invalid or unknown, or if we are unable to transfer funds to you, we will contact you and request an update of your payment details, along with proof of ownership of the respective payment instrument. If you fail to do so within one (1) year from our request, the balance of your account will be remitted to the state budget of Romania, in accordance with the applicable legislation.

3.12 You may close your account at any time by contacting our customer support at support@topbet.ro or via live chat. You may close your account only if your account balance is zero and you have no active bonuses. Before requesting account closure, please settle all bets and withdraw your balance. If you have active bonuses and still wish to close your account, you may request their cancellation by sending a request to support@topbet.ro.

3.13 When we close your account, we do not charge any account closure fees, and all contractual obligations already undertaken or undertaken by us prior to closure will be honoured, subject to these Terms and Conditions. However, any pending bets at the time of closure will be cancelled, and the stake placed will be refunded. We will return the cash balance of your account within ten (10) business days (subject to the sections of these Terms and Conditions governing withdrawals from your account and after any pending bets at that time are settled or voided, as applicable), but all bonuses, bonus money, and other incentives will be forfeited by you. If your bank account or other payment details are invalid or unknown, or if we are otherwise unable to transfer funds to you, we will contact you to request an update of your payment details and proof of ownership of the respective payment instrument. If you fail to do so within one (1) year from our request, the balance of your account will be transferred to the State Budget of Romania.

3.14 Section 3.13 does not apply where the closure of the account is caused by your misconduct, gross negligence, your breach of these Terms and Conditions, or by violation of the law (multiple accounts, deposits/withdrawals without wagering, cloned/stolen cards, etc.). In such cases, we may withhold your entire cash balance, deduct fees charged by payment processors/banks, and offset any losses caused by you through the breach of the Terms and Conditions, as provided in these Terms and Conditions.

Deposits in your account

4.1 In order to participate in real-money gambling on our website, you must deposit (transfer) sufficient funds into your account, which you will then use to place bets. We will not accept a stake from you unless there are sufficient funds in your gaming account to cover the amount of the stake. Your account includes two separate balances: the cash balance, which holds the money you deposit and the money you win; and the bonus balance, which holds the bonus money we award to you or that you win as part of a promotion- such bonus money is subject to withdrawal restrictions until the promotional conditions are met.

4.2 To deposit funds into your Account, you may use any of the payment instruments specified on the website’s deposit page. We will not provide you with any loan or similar service, neither as a cash deposit to your account nor as credit.

4.3 You must be the rightful owner of all funds and payment instruments used (including but not limited to credit or debit cards) to deposit into your account. We reserve the right to confiscate any winnings from deposits made with a third-party payment method (including but not limited to debit or credit cards not registered in your name).

4.4 You warrant that the funds you deposit on our website do not originate from any illegal activity. It is illegal to deposit funds that consist of proceeds from criminal activities, and you warrant that all funds you deposit have not been obtained through improper or fraudulent means. Our acceptance of funds as a deposit does not constitute our verification of the source of the funds. When using our services, we reserve the right to request specific information from you regarding the source of the funds you use, your financial situation, occupation and other similar information. We reserve the right to restrict your access to the gaming account, including, but not limited to, limiting the amounts you may deposit into the gaming account, based on the information you provide to us or if you fail to provide the information we request from you. Such restrictions may be imposed if we have, among other things (but not limited to), reasonable concerns regarding the lawful nature of your funds, including from the perspective of money laundering and terrorist financing, your solvency, and your financial resources.

4.5 Your use of payment methods must comply with the terms of use imposed by the respective providers. You must not use payment methods issued in any jurisdiction where online gambling or the use of this website is prohibited. You will bear any fees imposed by your payment methods. The minimum deposit amount we may accept depends on the payment method you use and is displayed during the deposit process.

4.6 We reserve the right to modify the list of accepted payment methods at our discretion, subject to the prior approval of ONJN, where such approval is required under the applicable legal requirements. In addition, we reserve the right to accept certain payment methods only, subject to the fulfilment of specific conditions. We do not guarantee that all payment methods will be available at all times.

4.7 The funds you deposit will, in most cases, be credited to your account balance instantly. However, delays in crediting your account may occur for reasons beyond our control. You should be aware that delays may occur when using external payment processors; we will not be liable for such delays. You must contact customer support if you experience delays or issues with your deposits.

4.8 You agree that financial transactions to and from your account will be processed directly by us, the relevant payment instrument operators, and third parties designated to carry out such activities.

4.9 We are not a financial institution, your account on the website is not a bank account, and therefore it is not insured, guaranteed, sponsored, or otherwise protected by any banking insurance system. Any funds deposited with us in your account will not accrue any interest.

4.10 We do not allow the transfer of funds between customer accounts. You are not permitted to make, request or facilitate such a transfer.

4.11 We do not offer refunds of deposits made on our website, except under exceptional circumstances; all such refunds will be at our discretion and subject to reasonable transaction fees, in accordance with the law. You agree not to attempt to make chargebacks, reversals, or otherwise cancel any deposit into your account. You agree to indemnify us for any refund, cancellation, refusal, or reversal of any payments you make and for any loss incurred by us, in accordance with the law.

4.12 You may not deposit into your account an amount exceeding the equivalent in RON of EUR 200 (whether the amount is deposited in one or multiple transactions), nor may you withdraw any amount from your account until we have successfully completed the verification of the data you provided during the registration process and any information subsequently requested, as provided under Law 129/2019 on the Prevention and Combating of Money Laundering and Terrorist Financing.

Withdrawals from your account

5.1 You may request the withdrawal of funds from your account at any time, provided that the funds you wish to withdraw have been confirmed as available, have not been refunded, reversed, or otherwise cancelled, and are not subject to wagering requirements.

5.2 In addition, before requesting a withdrawal, you must have made at least one deposit into your account, and the funds you wish to withdraw must have been wagered in full at least once. All withdrawals will be in accordance with the provisions of Law 129/2019. Any winnings resulting from the use of any feature or method that allows, in any way, the early settlement of a bet at the user’s request (e.g., the Cash Out feature) or the refund (in whole or in part) of placed stakes shall not be taken into account for the fulfilment of the wagering requirement provided in this clause.

5.3 The minimum amount you may withdraw is generally RON 50, but it may vary depending on the payment method you use. This does not apply in situations where our relationship with you is terminated for any reason (e.g. the account is closed, you have self-excluded for an indefinite period, etc.). However, we may charge a reasonable fee to cover our operational costs for the withdrawal of such amounts. Depending on the checks we have carried out or the payment methods you use, withdrawal fees may apply. We may also charge the fees and deductions required by applicable law or reasonable fees that we may impose to cover our reasonable transactional expenses. You should also be aware that we use third-party payment processing services, and as a result, delays and withdrawal fees may occur.

5.4 All withdrawals will be made to the same payment instrument from which the funds were deposited into your account. Available payment methods are displayed on the withdrawal page on our website. We will do our best to process all withdrawals to the selected payment instrument on the withdrawal page. If necessary, we reserve the right to process a withdrawal through another payment instrument and to request proof of ownership of the payment method, especially when it is impossible to withdraw funds to the original payment method.

5.5 We will try to process your withdrawal requests within three (3) business days from the time the request is made. You should be aware that we use third-party payment processing services and, as a result, delays may occur. We are not responsible for any delays beyond our control, particularly after your funds have been debited from our accounts, including delays caused by payment systems or your bank. In addition, after you request a withdrawal, we reserve the right to allow additional time to verify your identity, carry out security checks and other internal procedures, ensure that the Terms and Conditions have been complied with by you, confirm that the winnings have been legitimately obtained, and perform other customer due diligence measures as required by applicable law. If we decide to split the withdrawal into instalments, as detailed below, these rules regarding processing times may apply to each instalment.

5.6 Romanix determines the available payment methods, as well as, for technical and operational reasons specific to each payment method, any minimum and maximum limits for deposits and withdrawals per transaction, together with the time frame required for processing requests. Further details about these limits can be found in the "Cashier" section.

5.7 If your account has been blocked for any reason or if you are unable to access your account, you should contact our customer support service if you wish to arrange a withdrawal.

5.8 Before transferring the amount you wish to withdraw, we will withhold the applicable income tax in accordance with Romanian legislation. You are aware that, under Romanian tax legislation, the Company will withhold at source the tax on the winnings you obtain at each transfer from your gaming platform account to your bank account or through a similar method. For this purpose, the tax rates used to calculate the tax on your winnings are those provided by the applicable Romanian tax legislation in force at the time the withdrawals are made. You are solely responsible for reporting and paying all other taxes related to winnings, withdrawals, and/or other gains to the local tax authorities or other authorities. You agree to indemnify us for all expenses and losses we may incur as a result of your failure to report or pay them.

5.9 If the player does not confirm the authenticity of the data provided within thirty (30) calendar days from the crediting of their player account, or if their name appears on the list of self-excluded or undesirable players, the operator will close the account and the funds in the account will be withheld and transferred to the state budget no later than the 10th day of the month, following the month in which the funds were withheld. In the event of death during the account verification period, the operator must be informed, and the funds will be returned to the successors in accordance with the law.

5.10 If the amounts payable to the player cannot be transferred to their account because the account is no longer valid, we will inform the player within five business days. The player may request reimbursement of the amounts due from their gaming account within one year. In addition, if no transaction is recorded in a player’s gaming account for a period of one year, the gambling operator will transfer the funds from that gaming account to the player’s payment account. If the player does not request reimbursement of the amounts due within the period indicated above or does not provide the gambling operator with another valid bank account, the gambling operator will transfer the funds from that account to the state budget of Romania, in accordance with the applicable legal provisions, no later than the 25th day of the month, following the month in which the funds were withheld.

Placing bets and games

6.1 You acknowledge that gambling is not a way to earn or invest money. You acknowledge that the outcome of your bets is random, determined by a random number generator or an external event, and that by using the website, you may both win and lose money. We will not be liable for any such monetary loss.

6.2 You are not allowed to use the website for any purpose other than personal entertainment. You must act in your own interest and not in the interest of any third party.

6.3 When you place a bet, the respective amount will be automatically deducted from your account balance.

6.4 It is your responsibility to ensure, before placing a bet, that the amount and other details of the bet are correct and that you are voluntarily initiating a gambling transaction. You can access your transaction history in the profile section of the website.

6.5 We do not accept bet cancellations, but under certain circumstances, we may refuse, cancel, or limit any bet, as well as set limits that apply to any subsequent bet you place if:

6.5.1 we have a reasonable suspicion that the outcome of your bet may be influenced by you or any third party;

6.5.2 we have reason to believe that a bet constitutes suspicious betting or is designed to minimise or reduce your risk;

6.5.3 a bet has been accepted by mistake due to a malfunction of the operator's system, an error in the published odds, in the paytables or in the game schedule, as documented in an incident report, which will, in accordance with legal provisions, be provided to the ONJN and/or to the affected customers, if applicable;

6.5.4 a bet may expose us to unjustified risks that are beyond our acceptable risk level;

6.5.5 in the event of cancellation, we will refund the amount of your bet to your account balance; 

6.6 We may modify any service offered on our website at our sole discretion (this includes modifying the list of available games), subject to the prior approval of the ONJN, where applicable.

Responsible Gaming

7.1 To ensure that you enjoy our services in a responsible and entertaining manner, we have provided a range of information and tools on responsible gaming, which you can access through the Responsible Gaming section of our website. We encourage you to visit that section regularly and to use the tools provided.

7.2 If you feel that you may have a problem with habitual or compulsive gambling, we advise you to avoid gambling on the Company’s website or any other gambling services and to seek professional help. Our Responsible Gaming section lists a number of organisations from which you can seek further information and assistance.

7.3 If you have minors in your household or share your device with any other person, we advise you to lock your device with a strong password and use various filtering solutions that allow parents and guardians to regulate minors’ access to the Internet in general and to our services in particular.

7.4 Deposit Limit – You may set a deposit limit for your account. This will limit the amount you can deposit in a day, a week, or a month. Only successfully completed cash deposits will be taken into account for the limit. Cash bonuses and cash rewards should not be taken into account for the deposit limit. This limit can be set through the Responsible Gaming section of our website. This limit may be modified at any time. A decrease in the deposit limit, which will allow you to deposit less than before, will take effect immediately, but an increase, which will allow you to deposit more, will take effect only after a forty-eight (48) hour cooling-off period has expired.

7.5 Reality Check – We will repeatedly remind you, via a pop-up message, every 60 minutes of the total time spent gambling on our website during your logged-in session. At that point, you may close the pop-up window and continue playing.

7.6 Time-out – You may request a break from gambling (a time-out) through the Responsible Gaming section of our website. You may select an expiration period of up to seven (7) days. During this period, you will not be able to place any bets or play any games on our Website. Upon expiry of the requested time-out period, your gaming account will automatically be reopened.

7.7 Self-Exclusion – If you need a longer break from gambling, you may self-exclude through the Responsible Gaming section of our website. You may self-exclude for a fixed period of time or for an indefinite period. We will place your account in a register of excluded persons that we keep, your account access will be closed, and you will not be able to log in or play for the specified period of time (or indefinitely). The exclusion will affect your account on this website as well as on other websites operated under the same license. During the self-exclusion period, you will not receive any commercial communication from us. Please keep in mind that it can take up to twenty-four (24) hours to remove your contact data from all mailing lists.

7.7.1 You may request removal from our self-exclusion register only after either the predefined self-exclusion period has ended (for fixed-term self-exclusion) or a period of six (6) months has elapsed since your last login, whichever occurs first. At the end of the predefined self-exclusion period, your gaming account will be automatically reopened.

7.7.2 We will make efforts to ensure that any responsible gambling limits and/or self-exclusions activated by you function as described. However, if you manage to bypass the limits and/or responsible gambling self-exclusions, i.e. by creating a new account, using a new set of identification information, supplying false data, using VPN or other similar means, you agree to bear the entire responsibility for any subsequent loss due to the use of our services.

7.7.3 If you self-exclude for an indefinite period of time, we will return your cash account balance (subject to the withdrawal rules set out in these Terms and Conditions), but all bonuses, bonus money, and other promotions will be forfeited by you. If your bank account or other payment details are invalid or unknown, or if we are unable to transfer funds to you, we will contact you to request an update of your payment details and proof of ownership of the respective payment method. If you fail to do so within one (1) year from our request, the balance of your account will be remitted to the state budget of Romania. You have the right to request removal from the self-exclusion register only after a period of six (6) months has passed since the date of your last login. We reserve the right to unilaterally decide whether or not to grant your request. In case of an affirmative answer, we will proceed with reopening the gaming account.

7.8 Please be advised that we reserve the right to apply any of the responsible gaming measures stated above to your account on our own initiative.

7.9 If you need information or assistance with our responsible gaming tools, please contact our customer support by live chat or at support@topbet.ro.

7.10 We reserve the right to monitor player activity in accordance with our Responsible Gambling procedures and to take restrictive measures or close an account if we have reason to believe that a customer may be at risk of financial or psychological harm due to gambling.

Identity verification and other checks

8.1 In accordance with the law, we are obligated to make every effort to verify the authenticity of the data provided by you within a maximum of thirty (30) calendar days from the date of registration of the gaming account. Moreover, if you do not confirm (based on documents we may request) the authenticity of the data provided within thirty (30) calendar days from the first deposit or if your name appears on the list of self-excluded or undesirable players, we will close your account and the funds in the account will be withheld and transferred to the state budget no later than the 10th day of the month following the month in which the funds were withheld. In addition to the above, throughout the contractual relationship, we may carry out certain verification procedures and other checks to ensure compliance with the Terms and Conditions, to prevent the use of our services for money laundering and terrorist financing, to detect and prevent fraud or other illegal activities, to limit exposure to risks, in accordance with our internal know-your-customer procedures as regulated by the applicable legislation (hereinafter referred to as "Checks").

8.2 To carry out our Checks, we may request documents and information from you, monitor and assess your activity on the website and your transactions, and obtain information about you from third parties and open sources. Our Checks may be carried out repeatedly and on an ongoing basis.

8.3 You must promptly provide us with all documents and information we may request and assist us in carrying out our Checks without undue delay and, in all cases, within thirty (30) days from our request. We may close or restrict your account until you provide the requested documents, information, and assistance. If you fail to do so satisfactorily within the above-mentioned deadline, we may confiscate your winnings, terminate our business relationship with you, and return the remaining balance of your account. We may also withhold any payment to or from your account until the Checks have been completed to our satisfaction. If your bank account or other payment details are invalid or unknown, or if we are unable to transfer funds to you, we will contact you to request an update of your payment details and proof of ownership of the respective payment instrument. If you fail to do so within one (1) year from our request, the balance of your account will be remitted to the state budget of Romania.

8.4 In particular, but without limitation, we may require you to provide proof of your age and identity (passport, national identity card or driver’s license), proof of your residential address (utility bill), proof of your source of wealth and source of funds (bank statements for up to 6 months, screenshots of an e-wallet account, payslips, and invoices).

8.5 All documents you provide to us must be valid and with all details clearly visible. We may require you to provide us with a photograph or recording of yourself holding the document, to undergo live interviews, or to submit the documents as certified copies. We reserve the right to refuse acceptance of any document if we have reasonable doubts regarding its validity or discover any evidence of forgery.

8.6 We may use a recognised third-party provider to carry out the Checks on our behalf. Your personal details may be provided to such third parties in accordance with our Privacy Policy.

8.7 All transactions carried out by our customers are monitored to prevent money laundering and other illegal activities. Suspicious transactions are investigated and reported to the competent regulatory authorities. Such an investigation will usually be carried out within ten (10) business days, but may be extended by a further five (5) business days if we need to consult our software/content providers, or for as long as necessary for the competent authorities to conduct their own checks. We will inform you and the ONJN of any such extension. If we decide not to process your deposit or withdrawal in any situation under Romanian law, we will inform you of this decision and provide you with appropriate justification.

Politically Exposed Persons

9.1 You must immediately inform us if you are, have been within the last twelve (12) months, or have become, a Politically Exposed Person or a family member of a Politically Exposed Person, as defined below. You must also provide us with this information when you are asked to confirm whether or not you are a Politically Exposed Person. Please refer to this section for more information and applicable rules.

9.2 A "Politically Exposed Person" or "PEP" means an individual who is or has been entrusted with prominent public functions and includes their close family members or persons known to be close associates of such individuals, but does not include middle-ranking or junior officials. The term "Politically Exposed Person" should be applied broadly and generally includes all individuals who hold a prominent public function. These include individuals entrusted with a prominent public function, namely, other than as a middle-ranking or more junior official, including but not limited to the following:

  • heads of state, heads of government, ministers, and deputy or assistant ministers;
  • members of parliament or of similar legislative bodies;
  • members of the governing bodies of political parties;
  • members of the supreme courts, constitutional courts or other high-level judicial bodies whose decisions are not subject to further appeal, except in exceptional circumstances;
  • members of courts of auditors or of the boards of central banks;
  • ambassadors, chargés d’affaires, and high-ranking officers in the armed forces;
  • members of the administrative, management, or supervisory bodies of state-owned enterprises;
  • directors, deputy directors, and members of the board of directors or equivalent function of an international organisation;

This includes those who hold such a position in Malta, in Romania, or abroad, but this is not an exhaustive list.

In addition, you should identify yourself as a PEP for a period of at least 12 months from the date on which you ceased to be entrusted with a public function.

A "family member of a PEP" includes, but is not limited to: a spouse of a PEP or a partner of a PEP recognised under national law as equivalent to a spouse, the children of a PEP and their spouses or partners, and the parents of a PEP. A "close associate of a PEP" includes the following: an individual who has joint beneficial ownership of a legal entity or legal arrangement, or any other close business relationship with a PEP; an individual who has sole beneficial ownership of a legal entity or legal arrangement established for the benefit of a PEP.

Inactive Accounts

10.1 If you carry out no transactions through your account for an uninterrupted period of one (1) year, your account will be designated as inactive.

10.2 Once your account is designated as inactive, we will transfer any available balance to your bank account after we have successfully completed the Checks and exercised our other rights under these Terms and Conditions, while also reserving the right to close the gaming account. If your bank account or other payment details are invalid or unknown, or if we are unable to transfer funds to you, we will contact you to inform you that your account has now been designated as inactive, requesting that you update your payment details and provide proof of ownership of the respective payment instrument. If you fail to do so within one (1) year from our request, the balance of your account will be remitted to the state budget of Romania.

10.3 Your account will not be designated as inactive if you have self-excluded or if we have excluded you from play.

10.4 If your account remains inactive for twelve(12) months and its balance is zero (0), we may close your account at our discretion.

Prohibited Activities

11.1 You must not engage or attempt to engage in any of the activities listed below:

11.1.1 Collusion, coordination, cooperation, or information sharing with third parties, including with other customers of the website;

11.1.2 Providing false, incomplete, or outdated information, or otherwise attempting to circumvent our checks or engage in any other fraudulent activities;

11.1.3 Using any technical means to alter or conceal information about yourself (such as a VPN), or attempting to circumvent any restriction, filtering system, block, security measure, or other limitation imposed by the website;

11.1.4 The use of unfair advantages or influences, involvement in fraud, exploitation of a software error, loophole or bug, the use of bots and other devices that distort the game;

11.1.5 The use of betting systems or strategies, such as equal bets, zero or low-margin bets, inappropriate low-risk bets (simultaneous placement of bets on "black" and "red"), covered bets or in any way placing bets that we deem to be an abuse of the system to guarantee a win, will result in expulsion from the site;

11.1.6 Using our services to participate in, plan, assist or conceal any criminal activity, including the use of our services to launder money or finance terrorist activities;

11.1.7 Using the website for any purpose that is considered defamatory, abusive, obscene, racist, sexist, discriminatory or offensive, using any abusive or aggressive language or images, including towards other customers or our staff;

11.1.8 Gaining unauthorised access to the website or interfering with its normal operation (including its technical infrastructure, database or any other software) in any way, including through denial-of-service attacks, releasing or spreading viruses, worms, logic bombs or similar, removing or modifying any information published on the website;

11.1.9 Taking any action that could harm the website or bring it into disrepute.

11.2 Any breach of these Terms and Conditions may be reported to the relevant authorities if we have reason to suspect that such a breach may constitute a criminal offence or other unlawful act.

Games with Spontaneous Errors and Other Exceptional Circumstances

12.1 Although we take all reasonable measures to ensure that our games operate smoothly and without errors, it is possible that, under certain circumstances, a game may be interrupted, disrupted or suspended due to a technical error, a failure of your internet connection or other circumstances beyond our control.

12.2 If a game you are playing is interrupted by a failure of the telecommunications system or a failure of the computer system that prevents you from continuing the game, upon restoration of the system, your participation in the game will, where possible, resume from the point immediately prior to the interruption. Where such restoration is impossible, the game may continue without your participation until the bet you have placed is settled, in which case the outcome will be displayed to you when possible and reflected in your account balance. If the above situation is impossible or if a game you are playing crashes or is affected by an error, all your bets affected by such circumstances will be voided and refunded to your account balance, together with any credit accrued at that time.

12.3 In certain circumstances, we may mistakenly accept your bet, credit your account, or carry out another transaction in error. In all cases of such errors, we will return the bet (or any other wrongly debited amount) to your account, all winnings resulting from this error will be void, and any winnings or other amounts wrongly credited to your account will be removed. If you succeed in withdrawing any amount wrongly credited to your account, that amount will constitute your debt to us, and we may, without limiting our other rights under these Terms and Conditions or applicable law, offset this debt against your account balance.

12.4 You agree that, in the unlikely event of a discrepancy between the result displayed on the screen and the game server, the result displayed on the game server shall prevail. You acknowledge and agree that our records shall be the sole and sufficient evidence to determine the terms and circumstances of your participation in the relevant online gambling activity and the results of such participation.

12.5 While we strive to achieve consistent uptime of the website and constant availability of all our services, we shall not be liable if the website as a whole, certain games, or other services are unavailable due to technical issues. In addition, we reserve the right to add, remove or modify any game or service on our website, with prior approval from the ONJN, where required in accordance with applicable law.

Breach of the Terms and Conditions

13.1 You shall fully indemnify us for any claims, liabilities, costs, expenses (including legal fees) and any other charges that may arise as a result of your breach of these Terms and Conditions (e.g. fraudulent activities, cybercrime, forgery/use of forged documents, etc).

13.2 If you breach these Terms and Conditions or we have a reasonable suspicion that you have done so, we may suspend your access to the Website during our investigation into the matter or close your account and terminate our business relationship. When we close your account under this section 13.2, all your outstanding bets will be void, all bonuses, other incentives and any winnings derived therefrom will be cancelled, all winnings obtained by you in connection with (or during) your breach of the Terms and Conditions will be forfeited, and the remaining cash balance in your account (if any) will be returned to you, subject to the withdrawal rules in these Terms and Conditions. If your bank account or other payment details are invalid or unknown, or if we are unable to transfer funds to you, we will contact you to request an update of your payment details and proof of ownership of the respective payment instrument. If you fail to do so within one (1) year from our request, the balance of your account will be remitted to the state budget of Romania.

13.3 When we close your account in connection with your breach of these Terms and Conditions, including where your breach of these Terms and Conditions threatens the proper functioning of the website or a substantial part thereof, where your breach threatens the rights and interests of our other customers or our third parties, or where your breach involves fraud or other criminal activities, in addition to what is provided in section 13.2, we may withhold the entire balance of your account.

13.4 We may offset any positive balance in your account against any amount you owe to us when we pay or reinstate any bets, stakes, penalties or other transactions in accordance with the Terms and Conditions.

Complaints Procedure

14.1 If you have a question regarding the website or our services, please contact our customer support team via live chat or by writing to support@topbet.ro. Our customer support team will provide you with a response to your query through the same channel.

14.2 If you are dissatisfied with the resolution of your query, our decision, or any other action, you may submit a complaint to initiate our internal complaints procedure.

14.3 For complaints, please send them to the email address complaints@topbet.com, and please ensure that you include sufficient details to allow us to identify and resolve the issues raised in an efficient manner.

14.4 We aim to provide you with a clear response to your complaint within a reasonable timeframe, and in any case within fourteen (14) days from the date of receipt of the complaint. Our investigation may take longer if we require additional information from you.

14.5 If you are dissatisfied with the outcome of our investigation regarding your complaint, you may submit your complaint to a representative of the ONJN via http://onjn.gov.ro. We reserve the right to close any pending or alleged pending bet that is the subject of a dispute in order to minimise the financial consequences of the pending bet, and any such closure shall be valid as if made with your consent.

14.6 We will keep an internal record of your complaints, all documents, communications and other data relating to your complaints for at least two (2) years after your complaint has been resolved or has been referred to the ONJN, whichever is more recent.

Disclaimer

15.1 You agree that the use of the website’s services is entirely voluntary and solely your decision. You acknowledge that you are aware of and accept all risks associated with online gambling. We shall not be liable for any direct, indirect, special, consequential or other losses or damages arising in connection with your use of the website, except as otherwise provided by applicable law.

15.2 We use all reasonable care and skill to provide you with services substantially as described on this website and as required by the applicable law of the jurisdiction in which we are incorporated. We hereby exclude all other warranties, express or implied, statutory or otherwise, with respect to the website and our services. In particular, but without limitation, we do not warrant that the website will operate error-free, be free of viruses, be fit for purpose, or be accessible without interruptions.

15.3 We shall not be liable for any failure or delay in performing any of our obligations under the Terms that is caused by events beyond our reasonable control, including, but not limited to, acts of God, war, civil unrest, disruption of public communication networks or services, industrial disputes, or DDOS and similar internet attacks that have a negative effect on us ("Force Majeure"). The Website will be suspended during a Force Majeure event... We will use all reasonable efforts to meet our obligations as a betting site and return to business during a Force Majeure event.

15.4 You acknowledge and agree that, unless otherwise provided herein, we shall not be liable for any direct, indirect, or incidental damages or damages representing loss of profits arising from any claim or action under contract or law.

15.5 We shall not be liable to you in contract, tort (including negligence) or otherwise for any losses that may arise, or are deemed or alleged to have arisen, in connection with the circumstances listed below. Where applicable, we will investigate each such occurrence and document it in an incident report, which will, where appropriate, be provided to the ONJN and/or the affected customers. These circumstances include:

15.5.1 Our actions in enforcing these Terms and Conditions

15.5.2 Website downtime, server interruptions, delay or any technical malfunction of our equipment or software;

15.5.3 Malfunctions of your equipment or software;

15.5.4 Failure of communication channels, including those attributable to internet service providers;

15.5.5 Misuse or abuse of the website;

15.5.6 Errors, omissions and typographical mistakes in the website content, the information you provide, or the information you enter;

15.5.7 Any transaction carried out by a third party using your account access credentials;

15.5.8 Any communication not received by us;

15.5.9 Any circumstances beyond our control.

15.6 Except for winnings legally owed to you and subject to section 15.7 below, our liability to you is limited to the greater of: a) where such liability relates to a specific bet, the amount of such bet paid by you, without prejudice to the limits established in the Fixed Odds Betting Regulations; b) where such liability relates to the misapplication of funds from your account, the amount that was lost or misplaced; c) where such liability relates to any breach by us of any obligation – RON 2,500.

15.7 Nothing in these Terms and Conditions shall be deemed to exclude, restrict, or limit liability for: a) death or personal injury resulting from negligence; b) any liability (including any indirect or incidental damages or damages for loss of profits) for fraud, misrepresentation, intentional acts; or c) any liability that cannot be excluded or limited by law.

15.8 You acknowledge and agree that your contractual relationship regarding the use of the website is exclusively with us and, to the fullest extent permitted by law, you waive any right and agree not to file any claim or initiate any legal proceedings against any third party involved in the operation of the website or seek compensation or indemnification from any third party, including, without limitation, intellectual property rights holders, developers, suppliers, or licensors of games and payment processing services provided through the website. You agree that no third party shall be liable to you in contract, tort (including negligence) or otherwise in connection with your use of the website.

Intellectual Property Rights

16.1 All website design, text, graphics, music, sound, photographs, videos, their selection and arrangement, software compilations, underlying source code, software and all other materials contained on the website are subject to copyright and other proprietary rights, which are either owned by us or used under licence from third-party rights holders. To the extent that any material contained on the website may be downloaded or printed, such material may only be downloaded onto a single personal computer, and hard copy portions may be printed solely for your personal and non-commercial use.

16.2 Under no circumstances shall the use of the website grant you, or anyone else, any interest in any intellectual property rights (such as copyright, know-how, or trademarks) owned by us or any third party. To the extent that you may acquire any intellectual property rights as a result of your use of the website, notwithstanding the provisions of this section, you hereby irrevocably and unconditionally assign to us or the relevant third party, fully and finally, all such acquired intellectual property rights.

16.3 You must not reproduce the website or any part thereof in any form, or record its operation, without our express consent.

16.4 No rights are granted to use or reproduce any trade names, trademarks or logos appearing on the website, except as specifically allowed in accordance with the Terms and Conditions.

16.5 In regards to any software connected to or accessible through the website, you must not attempt to: reverse engineer or decompile such software, modify, remove or obscure any proprietary notices placed on the software, copy it by any means for any purpose, attempt to extract the source code or other information from such software, or use it for any purpose other than gaming or in any way that could adversely affect our name, image or reputation, or the name, image or reputation of any third parties. If you breach this provision, we will report any such breach to the competent law enforcement authorities and will cooperate with those authorities by disclosing your identity. In case of such a breach, your right to use the website will cease immediately.

Notifications

17.1 You agree to contact us through electronic communication media. From time to time, we will post electronic messages on the website and/or contact you by email. Upon registration and thereafter, you must provide us with accurate contact information; otherwise, the website cannot be held responsible for your failure to receive information in a timely manner. All electronic communication is considered ""written communication"".

Links

18.1 If we provide hyperlinks to other websites, we do so for reference only (regulatory authority, responsible gaming, payment processors, ancillary service providers, etc.). You use any such links at your own risk, and we accept no responsibility for the content or use of these websites or for the information contained therein.

Amendment of the Terms and Conditions

19.1 We reserve the right to amend the Terms and Conditions at any time for various reasons, including, but not limited to, commercial reasons or to comply with new laws and regulations, with the prior approval of the ONJN, where required. You will be informed of such amendments. You must refrain from using our services, and you have the right to request the closure of your account if you do not agree with the updated or amended Terms and Conditions. Your continued use of the Website constitutes your acceptance of the updated or amended Terms and Conditions. The most recent version of the Terms and Conditions can be accessed on this page, including the version number and the date on which it came into effect.

Waiver

20.1 Even if we do not insist on the performance of any of your obligations or fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from complying with such obligations.

20.2 A waiver by us of any breach shall not constitute a waiver of any subsequent breach. No waiver by us of any provision of the Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

Severability

21.1 If any of the Terms and Conditions is found to be invalid, illegal, or unenforceable to any extent, that term, condition, or provision shall to that extent be severed from the remaining terms, conditions, and provisions, which shall continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be modified in a manner consistent with the applicable law to reflect, as closely as possible, our original intent.

Final Provisions

22.1 All rights that are not expressly granted by us are reserved.

22.2 These Terms and Conditions are not intended to affect in any way the rights that you might have in accordance with the Romanian laws on consumer protection.

Law and Jurisdiction

23.1 These Terms and Conditions and our business relationship with you are governed by and construed in accordance with the laws of Romania, and the Romanian courts shall have jurisdiction over the Terms and Conditions.

Annex 1. Shop

1. In the Shop a player can exchange the current balance of Bonus Points for Bonuses, Bonus Spins and Freebets on which are applied the following conditions:

Bonuses:

  • After exchanging Bonus Points for the respective bonus, a player will have 10 days to meet the wagering requirements of 40x the bonus amount.
  • The maximum amount which can be released from the bonus will be equal to 5x the initial bonus amount. For example: the maximum amount to be credited in the real balance from a 50 RON bonus will be 250 RON
  • The bonus is only valid in the Casino section. It can not be used in other verticals (Live Casino, Sports, Virtual Sports).

Bonus Spins:

  • After exchanging Bonus Points for bonus spins, a player needs to activate the bonus spins from the Profile section and play them within 7 days from the purchase.
  • The winnings from the bonus spins will be credited as a bonus which will need to be wagered 40x times.
  • A player will have 10 days to meet the wagering requirement of the bonus.
  • The maximum amount which can be released from the bonus into the Real balance will be 250 RON, any amount exceeding that will be voided.

Freebets:

  • Free bet will be valid only in the Sports section, It will not be available for other verticals (virtual sport, casino, live casino etc).
  • Free bet should be activated within 24 hours from the moment of receiving. The player must finish the rollover of the winnings within 30 days from the moment of Free bet activation.
  • Free bet must be used once by staking its full amount. Winnings from Free bet will be credited to the player's real balance while the initial stake amount of free bet will be deducted. The player needs to roll over winnings amount at least 3 times with odds 1.5, before requesting withdrawal of funds.
  • A player can buy unlimited number of costumes from the shop;
  • A player can change the costume at any time.

2. A player can accumulate Bonus Points for the Shop by:

  • Each 500 RON wagered on any casino games will grant 1 Bonus Points;
  • 5% from each deposit will be credited as Bonus Points. 5% will be calculated based on the equivalent amount in euros;
  • Participating and finishing in top positions in our in-house tournaments.

3. General Terms and Conditions apply.

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