How long does it take to get verified?
Reviewing verification documents can take... Read more
How can I upload documents?
To upload your documents for... Read more
How can I reopen my account?
If you wish to reopen your account, please contact... Read more
Can I have more than one registered account?
Players can have only... Read more
How can I deactivate my account?
To deactivate your account, you can... Read more
How can I update my personal information?
Please contact Customer Support with... Read more
I'm unable to log in to my account. What is the issue?
Double-check that the username/email address and... Read more
Why am I not able to open an account?
You might not be able to open an account if... Read more
How can I join website?
To join our website, you would need to... Read more
I forgot my user name/registered email address. What should I do?
You need to contact us via... Read more
I forgot my password, how can I recover it?
Please click on the forgot password button... Read more
What is the difference between Identity and Profile verification?
Identity verification requires... Read more
Need help?
Customer support service is ready to help you 24/7 via Live Chat and via E-mail. You can also call us between 09:00 – 19:00 at +40 800 476 099 and we will take care of your request as soon as possible.